Refund & Return
How Can I Request a Reprint OR Refund?
Personalised Canvas Art believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches, or fading. If this occurs, we will either replace your canvas print or fix it at our cost.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please Contact Us first; we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at contact us page. The pictures will be reviewed within 24 hours and if found to be manufacturing defect, Return Authorization number will be issued to customer after which he can return the products.
Returns Window: Customer can return within 30 days from receipt of order.
Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 2 business days.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You have to pay the shipping fee for returns.
We will send you the full refund right after we get the returns. Your money shows back to your account within 30 days normally. Howerver, It depends on your bank/Paypal. If you have any questions about the funds, please contact with paypal/your bank for details).